Posizione lavorativa
We are looking for a talented and enthusiastic Omnichannel Campaigns Coordinator to join our Omnichannel Clienteling Team, in our Global HQ in Milan, Italy. The Omnichannel Campaigns Coordinator is responsible for creating client-centric campaigns, contributing to the development of targeting strategies as well as their execution within a comprehensive 360-degree omnichannel approach.
Activities:
- Definition 360 campaigns calendar according to regional business needs and global priorities;
- Manage the campaign development process, including planning, execution, tracking, and reporting;
- Lead assets production process working with an external agency and internal stakeholders;
- Lead the design of new regional journeys to tap into business opportunities;
- Monitor closely the performance of new and existing journeys, to identify improvement and/or customization opportunities;
- Analyze customer behavior and segment data to create personalized communication strategies;
- Propose and implement innovative ideas to improve client journeys and campaign effectiveness;
- Work closely with cross-functional teams, including communication, retail, digital and merchandising, to ensure alignment and integration of campaign and client journey strategies;
- Maintain clear and effective communication with stakeholders to keep them informed of campaign progress and results;
- Share best practices across regions and suggestions for continuous improvements;
- Master the company tools and maximize the adoption of them at regional level by developing ad hoc clienteling training;
- Support the team in the budget process and manage the periodical checks.
Profilo ricercato
Main Qualifications:
- Bachelor's/Master’s degree in Economics, Marketing, Business or related field;
- International backgorund Fluent in Italian and English;
- Excellent Excel and PowerPoint skills;
- Email/Direct Marketing experience & Campaign Tools know-how;
- Lifecycle campaigns management;
- Experience in Client Journey development and implementation;
- Sound knowledge of the current market and consumer trends;
- Customer centric mindset;
- In store experience is a plus.
We Would Appreciate a Person Who Is:
- Methodical, detail-oriented, with multi-task approach and excellent time-management skills;
- Organized and proactive with excellent interpersonal communication skills;
- Passionate about exceeding corporate goals, driving business results and going the extra mile in the daily work.
Esperienza richiesta
3 years’ working experience preferable in CRM, marketing or digital departments.
Candidatura entro
27/09/2024
Retribuzione
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